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Shipping Policy
Thank you for choosing Datalatt Below are our shipping and delivery policies to help you better understand the order processing procedures:
Order Processing
- Order processing time is 1-5 business days(Monday to Friday)
- Warehouse Daily Cutoff Time: 6:00 PM GMT-8:00 Los Angeles (Monday to Friday)
- Orders placed after this time will be processed on the next business day.
| Country | Estimated Delivery Time | Shipping Cost | Shipping Method | Order Amount | Courier |
| USA | 7-10 business days | $7.99 | Standard Shipping |
0-$78.99
|
YunExpress/USPS/Yanwen/UniUni
|
| USA | 7-10 business days | $0 | Free shipping |
$79+
|
YunExpress/USPS/Yanwen/UniUni |
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
We do not ship to countries outside the United States at this time.
We currently only ship to US customers.
Carriers We Use
YunExpress/USPS/Yanwen/UniUni.
Order Cancellation Policy
- Before Shipment: Orders can be canceled for a full refund before production or shipping begins.
- After Shipment: Once an order has been dispatched, cancellations are no longer possible.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@datalatt.com.
TRACKING
Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.
Returns and Refunds
For Quality Issues
- Proof Required: Submit photos of defects or damages within 7 business days of receiving your order.
- Shipping Costs: printscenes will cover return shipping fees for verified quality issues.
- Resolution Options:
- Full Refund: Refunded to your original payment method.
- Free Replacement: Receive a new item.
- Partial Refund: Offered for minor defects.
For Non-Quality Returns
- Contact Us: Request a return address from our customer service team.
- Shipping Costs: Customers cover the return shipping fees.
- Refund Process: Refunds are issued once the returned items pass inspection.
Contact Information
-
Email: support@datalatt.com
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Phone: +1 (719)-741-3303
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Address: 1189 Turquoise Dr, Corona, CA 92882, USA
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Office Hour: Monday-Friday, 9 a.m.-6 p.m.(PST)
