Return & Refund Policy

Thank you for shopping with Datalatt! We strive to ensure your shopping experience is enjoyable and hassle-free. Below is our return and refund policy to help you navigate the process smoothly.

Return Eligibility

Our return policy applies to orders shipped to various countries, including the United States, Canada, United Kingdom, Australia, Germany, France, Japan, South Korea, and New Zealand. Returns must be initiated within 30 days from the delivery date. Unfortunately, we cannot process returns or refunds beyond this period.

Conditions for Returns

To qualify for a return, please ensure the following criteria are met:

• Unused Items: Items must be unworn, unwashed, and in their original condition.
• Original Packaging: All tags, labels, and packaging must be included with the return.
• Proof of Purchase: A receipt or order number is necessary for verification.

Return Categories & Resolutions

1. Returns Due to Quality Issues

   If you receive a defective, damaged, or incorrect item:

   • Evidence Required: Please submit clear photos of the issue within 7 days of receiving your order.
   • Return Shipping: We will cover return shipping costs for verified issues.

   Resolutions:

   • Replacement: A new item will be shipped at no cost.
   • Full Refund: The full purchase amount will be returned to your original payment method.
   • Partial Refund: Offered for minor defects.

2. Returns for Non-Quality Reasons

   If the return is for personal reasons, such as incorrect size or a change of mind:

   • Return Shipping: Customers are responsible for return shipping fees.
   • Refund Process: Refunds will be issued once the item is inspected and approved.

Return Process

Step 1: Contact Us

• Email: support@datalatt.com

Include your order number and the reason for the return.

Step 2: Confirmation

Our team will review your request and provide the return address along with detailed instructions.

Step 3: Ship the Item

Ensure items are securely packaged. Use a trackable shipping method and retain the tracking number.

Step 4: Inspection

Once received, we will inspect the item within 5 business days to confirm eligibility.

Step 5: Refund or Replacement

If approved, your refund or replacement will be processed promptly.

Refund Timelines

• Credit/Debit Cards: Refunds typically process within 3-7 business days.
• Online Payment Services (e.g., PayPal): Refunds are completed within 3-7 business days.

If your refund has not been received within this period, please contact us for further assistance.

Important Details

• High-Value Returns: For items valued over $75, we recommend using an insured, trackable shipping service.
• Gift Declarations: Returns cannot be marked as gifts.
• Taxes & Duties: Customers are responsible for any VAT or import taxes incurred during returns.

Thank you for choosing Datalatt! We appreciate your business and are here to assist you with any questions or concerns.