FAQ’s

What is Datalatt?
Datalatt is an online store specializing in premium dolls. We offer a wide variety of meticulously crafted dolls to cater to various tastes and preferences.

How do I place an order?
Ordering from Datalt is easy. Simply browse our selection, select the doll you want, add it to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information and your order will be on its way!

What payment methods do you accept?
We accept Stripe – Credit Card and PayPal for payment.

Are there any additional fees for using Stripe or PayPal?
We do not charge any additional fees for using Stripe or PayPal. However, please be aware that Stripe and PayPal may have their own transaction fees, which you can review on their respective websites.

Is it safe to make a payment with my credit card on your website?
Yes, we take security seriously. We use industry-standard encryption and security measures to protect your credit card information during the payment process. Your data is safe with us.

What is your retail store location?
Our store location is Erich-Mühsam-Straße 10, 39116 Magdeburg, Germany

What is your shipping policy?
We offer fast and reliable delivery. Our shipping rates and estimated delivery times are clearly shown during the checkout process. We provide tracking information so that you can monitor the progress of your order. To know more visit our Shipping Policy.

Do you ship internationally?
No, We do not ship internationally. We provide shipping only in Germany.

Can I return or exchange a doll if I’m not satisfied?
We want you to be happy with your purchase. If you’re not satisfied with your doll, please contact our customer support team within 30 days of receiving your order to discuss return or exchange options. For more details, please refer to our Return and Refund Policy.

How can I contact Datalatt’s customer support?
You can reach our customer support team by visiting our Contact Us page on the website. We’re here to assist you with any questions, concerns, or issues you may have.

Do you offer any discounts or promotions?
We occasionally run special promotions and offer discounts to our customers. To stay updated on our latest offers, subscribe to our newsletter.

24/7- Support
Store Name: Datalatt
Store Mail: support@datalatt.com
Store Number: +49 163 1218378
Store Location: Erich-Mühsam-Straße 10, 39116 Magdeburg, Germany

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